Frequently Asked Questions
Everything you need to know about your SUNROOM experience.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of delivery. Please note that jewelry and final sale items are non-returnable.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
How do I know which size to order?
Each product page features a detailed size guide. Since we curate pieces from various designers, we also include specific 'Fit Notes' to let you know if an item runs true to size, small, or oversized.
Can I track my order?
Yes. Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Do you offer gift wrapping?
Absolutely. You can select the 'Gift Wrap' option at checkout to have your items beautifully packaged in our signature SUNROOM box with a personalized note.